Welcome to the official website of CLAYVESSEL BRAMBLEHOLD CO. Please read these Terms of Service carefully before using our website, browsing our merchandise, or purchasing our mugs.

These Terms of Service apply to all customers who access this website, place orders, purchase products, or utilize related services. By accessing the website or completing a purchase, you acknowledge that you have read, understood, and agreed to be bound by these terms.

  1. Company Information and Scope of Services

CLAYVESSEL BRAMBLEHOLD CO specializes in the sale of mugs and everyday drinkware, primarily serving customers in the United States by providing product sales and related customer support.

Our services include:

  • Sale of mugs and everyday drinkware.
  • Display of product information and product-related inquiries.
  • Receipt and processing of online orders.
  • Payment confirmation and order management.
  • Product packaging and logistics/delivery.
  • Order tracking and after-sales customer support.
    We strive to ensure that all product descriptions, images, specifications, and pricing information on our website are clear and accurate.
  1. Ownership of Goods and Intellectual Property

2.1 Ownership of Goods

Once a customer has completed payment for an order, we will arrange for the delivery of the goods in accordance with the terms of the order.

To the extent permitted by applicable law, ownership (title) of the goods shall transfer to the customer upon full payment of the order amount and delivery of the goods to the designated delivery location.

Until such transfer of ownership occurs, the goods remain the property of CLAYVESSEL BRAMBLEHOLD CO.

Upon acquiring ownership, the customer may possess, use, and dispose of the purchased mugs in accordance with the law, provided that such actions do not infringe upon the intellectual property rights or other legal interests of any third party.

2.2 Intellectual Property on the Website

Except for content explicitly identified as belonging to third parties, all of the following content on this website is owned by or legally licensed to CLAYVESSEL BRAMBLEHOLD CO:

  • Website text and product descriptions.
  • Brand names and logos.
  • Website page layout and visual content.
  • Original product images and promotional materials.
  • Website graphics, design elements, and related content.
  • Original website copy and marketing materials. Without the prior written consent of the Company, no individual or organization may copy, reproduce, disseminate, modify, sell, or make commercial use of the aforementioned content.

2.3 Intellectual Property Protection

The intellectual property rights for product images, brand materials, and other protected content displayed on this website are not transferred to the customer upon the purchase of any product.

Ownership of the physical product is distinct from the intellectual property rights associated with product images, brand logos, and other such assets.

  1. Product Information and Order Confirmation

We strive to provide accurate and complete information regarding our mugs, including product name, appearance, dimensions, materials, color, usage instructions, and price.

Before submitting an order, customers should carefully verify the product specifications, quantity, shipping address, and order total.

Once an order is submitted, we will review and process it based on current circumstances.

In the event of stock shortages, pricing errors, inaccurate product information, or other circumstances that prevent us from fulfilling an order, we reserve the right to contact the customer to discuss adjustments or to cancel the order.

If an order has been paid for but cannot be fulfilled, we will handle the refund in accordance with applicable laws and our refund policy.

  1. Payment Terms

Customers may complete their purchases using the payment methods provided on the website’s checkout page.

We may support the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Other payment methods as made available on the checkout page
    All orders are subject to the final amount displayed at the checkout page.

Customers are responsible for ensuring that the payment information provided is authentic, accurate, and duly authorized.

4.1 Third-Party Payment Processing

We utilize Stripe as a third-party payment processor to handle payment transactions.

Stripe is responsible for processing payment information and verifying transactions in accordance with its own terms of service and security standards.

Stripe is an independent third-party payment processor and is not a co-branded entity or business partner of CLAYVESSEL BRAMBLEHOLD CO.

Customers do not need to register for or log in to a Stripe account to complete a transaction using the standard bank card payment options provided on the checkout page.

4.2 Payment Authorization

By submitting payment information and confirming an order, the customer authorizes the relevant payment provider to process the payment for the order amount. If a payment fails, is declined, or cannot be verified, we may suspend the processing of your order until the payment issue is resolved.

  1. Billing Terms and One-Time Sale Information

All mugs sold by CLAYVESSEL BRAMBLEHOLD CO are physical goods sold as one-time transactions.

Billing rules are as follows:

When purchasing items, customers pay the amount corresponding to the quantity selected and the price displayed at checkout.

Each order constitutes an independent, one-time purchase.

Once payment for an order is completed, there are no automatic monthly fees, annual fees, subscription charges, or recurring renewal costs.

We will not charge the customer for any subsequent items based on an original order; any further purchases require the customer to place a new order.

If an order incurs additional shipping costs, applicable taxes, or other charges, these will be clearly displayed during the checkout process in accordance with relevant regulations.

The final amount charged for an order is the total confirmed by the customer at the time of checkout.

Important Note: This website does not offer automatic renewals or recurring subscription services; all mug purchases are processed as one-time, single-order transactions.

  1. Shipping and Delivery

We are responsible for packaging, processing, and arranging the shipment of your order.

Customers must ensure that the recipient’s name, shipping address, postal code, and contact phone number provided are accurate.

Once an order has been shipped, we may send updates regarding order status, shipment tracking, and delivery progress to the email address provided by the customer.

Estimated delivery times and specific shipping arrangements are governed by the Shipping Policy published on our website.

Should any issues arise—such as delivery delays, problems with a package, or damage to items during transit—please contact us for assistance.

  1. Returns, Refunds, and Order Cancellations

If you wish to return an item, request a refund, or cancel an order, please follow the procedures outlined in our Return & Refund Policy.

This policy covers:

  • The timeframe within which a return may be requested.
  • Requirements for returned items.
  • The process for submitting and reviewing return requests.
  • How and when refunds are processed.
  • Conditions under which an order may be cancelled.
  • Procedures for handling damaged items or incorrect shipments. These terms do not exclude or limit any non-waivable statutory rights that the customer may have under applicable U.S. law.
  1. Acceptable Use and Prohibited Conduct

When using the CLAYVESSEL BRAMBLEHOLD CO website, customers must comply with applicable laws and regulations and use the website in a lawful and reasonable manner.

Permitted Uses:

  • Browsing the website and product information.
  • Purchasing mugs for personal or legitimate business use.
  • Checking order status and shipment tracking.
  • Contacting customer service for product inquiries or after-sales support.
  • Sharing publicly available information from the website, to the extent permitted by law.
    Prohibited Conduct:
  • Engaging in fraud, fictitious transactions, or illegal payments via the website.
  • Using another person’s payment information or personal data to conduct unauthorized transactions.
  • Copying, misappropriating, or distributing the website’s intellectual property without authorization.
  • Launching malicious attacks against the website, its servers, or its payment systems.
  • Using automated programs for unauthorized data scraping.
  • Uploading viruses, malicious code, or other harmful content.
  • Posting false, misleading, or infringing information that violates the rights of others.
  • Using the website or purchasing products in a manner that violates laws or regulations.
    Handling of Violations:

Should a customer violate these terms, we may take the following actions, depending on the severity of the violation:
Suspending or restricting access to the website.
Refusing to process orders that present a clear risk of fraud.
Canceling unfulfilled orders for which there is a valid legal basis for cancellation.
Retaining transaction records for the purpose of investigation and resolution.
Taking further legal action, as permitted by law.

The measures above do not limit any consumer rights to which the customer is entitled by law.

  1. Limitation of Liability

CLAYVESSEL BRAMBLEHOLD CO will take reasonable measures to maintain the proper operation of the website and strives to ensure the accuracy of product information and customer service.

To the maximum extent permitted by applicable law:

  • We shall not be held liable—beyond the scope prescribed by law—for service interruptions caused by force majeure, natural disasters, public emergencies, or other factors beyond our reasonable control.
  • We shall not be held liable for issues arising from a customer’s provision of an incorrect shipping address, inaccurate contact details, or other erroneous order information; such responsibility rests with the customer as provided by law. – We shall not be held liable for issues arising from the services of third-party websites, external platforms, or independent service providers, to the extent that such matters fall outside our reasonable control.
  • In the event of losses caused by a customer’s failure to follow product usage instructions or by the improper use of a product, our liability shall be determined in accordance with applicable law.
    To the extent permitted by law, we shall not be liable for any indirect, incidental, or special damages beyond what is expressly provided for by law.

Nothing in these terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including—where applicable—liability arising from intentional misconduct, fraud, or any other matter for which the law prohibits the limitation of liability.

  1. Dispute Resolution

Should any dispute arise between the customer and CLAYVESSEL BRAMBLEHOLD CO regarding the purchase of products, payments, delivery, refunds, or the use of this website, both parties shall first endeavor to resolve the matter through friendly consultation.

Customers may submit a description of the dispute via the email address or contact phone number provided on this website.

If the parties are unable to resolve the dispute through consultation, either party may initiate legal proceedings in a court of competent jurisdiction, in accordance with applicable law.

Where permitted by applicable law, the parties may also, upon the occurrence of a dispute, agree in writing to pursue mediation or other alternative dispute resolution methods.

These terms do not limit a consumer’s right to file complaints with relevant government regulatory bodies, consumer protection agencies, or other authorized authorities as provided by law.

  1. Governing Law and Jurisdiction

These Terms of Service are governed by the applicable laws of the United States, including relevant federal and state laws.

Subject to mandatory consumer protection provisions, any disputes arising from the use of this website or the purchase of products shall be handled by a court of competent jurisdiction.

In the event that any provision of these terms conflicts with applicable law, the mandatory requirements of such applicable law shall prevail.

  1. Third-Party Services and External Links

This website may utilize third-party services, including payment processing, logistics and delivery, website hosting, and other technical support services.

Such third-party services are operated independently by their respective providers and are subject to their own terms of service and privacy policies.

We do not exercise full control over the operational practices, service availability, or privacy-related measures of these third-party platforms.

Customers should carefully review the applicable terms when using such third-party services.

13. Privacy and Protection of Personal Information

We prioritize the security and privacy of our customers’ personal information.

Information submitted by customers when browsing the website, purchasing products, or contacting us will be collected, used, stored, and processed in accordance with the Privacy Policy published on this website.

Customers may review the Privacy Policy to understand how their personal information is handled, how it may be shared with third parties, and what privacy rights they are entitled to under applicable law.

  1. Amendments and Updates to Terms

CLAYVESSEL BRAMBLEHOLD CO reserves the right to amend these Terms of Service based on business operational needs, changes to website functionality, or adjustments to applicable laws and regulations.

Updated Terms of Service will be posted on the official website, with the date of the latest update indicated.

Amended terms shall take effect from the date of publication, unless otherwise provided by law.

By continuing to use the website or placing new orders, customers signify their agreement to the updated terms; this does not, however, affect any statutory rights already acquired by the customer.

  1. Severability

If any provision of these Terms of Service is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be adjusted to the extent necessary or deemed unenforceable.

The remaining provisions shall continue to remain in full force and effect, unaffected by the invalid or unenforceable portion.