CLAYVESSEL BRAMBLEHOLD CO (hereinafter referred to as “we,” “us,” or “the Company”) places great importance on the security of our customers’ personal information and privacy. This Privacy Policy applies to all users who visit our official website, browse our products, purchase our mugs, or utilize our related customer services.

The Company is committed to handling personal information in accordance with applicable U.S. federal and state privacy laws, including—where applicable—the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

  1. Information We Collect
    When you visit our website, place an order, or contact us, we may collect the following types of information:

Personally Identifiable Information

  • Name
  • Email address
  • Contact phone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Details of the mugs purchased
  • Order numbers and transaction records
  • Order amounts and payment status
  • Order processing and delivery information

Device and Browsing Information

  • IP address
  • Browser type and device information
  • Pages visited and browsing history
  • Website usage data and cookies

We collect such information only to the extent necessary to provide our products, process orders, maintain our website, and improve our customer service.

  1. How We Use Personal Information

CLAYVESSEL BRAMBLEHOLD CO may use the collected information for the following purposes:

  1. Processing customer orders and completing the sale of our mugs.
  2. Verifying payment status and handling related transactions.
  3. Managing product packaging, order processing, and logistics/delivery.
  4. Sending order confirmations, shipping notifications, and delivery updates to customers.
  5. Responding to customer inquiries and providing after-sales support.
  6. Maintaining website security and preventing fraud or unauthorized transactions.
  7. Analyzing website traffic to improve site functionality and the overall shopping experience.
  8. Complying with applicable laws, regulations, and regulatory requirements.

We will not use customers’ personal information for purposes inconsistent with this policy, unless we have obtained appropriate authorization or are otherwise permitted by law.

3. Payment Information and Third-Party Payment Services

To ensure the security of the payment process, we use Stripe—a third-party payment processing service provider—to handle payment transactions on our website.

Stripe acts solely as our third-party payment processor and is not a co-branded partner or business affiliate of our company.

When a customer makes a payment, relevant transaction information may be collected, processed, and protected by Stripe in accordance with its own privacy policy and security standards.

Customers are not required to register for or log into a Stripe account to complete a standard credit or debit card payment.

Stripe may perform necessary verification, risk assessment, and monitoring for suspicious activity as part of its security and risk management procedures.

For information on how Stripe handles personal data, please visit:

https://stripe.com/privacy
  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance website functionality and improve the customer browsing experience.

Cookies may be used to:

  • Remember the contents of a customer’s shopping cart.
  • Save basic website usage preferences.
  • Analyze website traffic and page performance.
  • Improve the operational efficiency and security of the website.
  • Support essential payment and transaction processing functions.
    For non-essential cookies, we will obtain customer consent before enabling them, as required by applicable law.

Customers can manage their preferences via the website’s cookie settings or restrict/delete cookies through their browser settings.

Stripe, our third-party payment processor, may use its own third-party cookies or similar technologies to process payment-related information, in accordance with its own service terms and privacy policy.

  1. Sharing of Personal Information

We do not sell our customers’ personal information.

When necessary to provide website services or fulfill orders, we may share limited information with the following categories of third parties:

Payment service providers: Stripe, for the purpose of processing payments and verifying transactions.

Logistics service providers: For arranging order delivery and shipment tracking.

Website technical service providers: For website hosting, maintenance, and security management.

Legal and regulatory authorities: To provide necessary information when required by law or legal process.
Third parties are permitted to process personal information only to the extent necessary to provide their respective services or to fulfill legal obligations.

6. Information Security

CLAYVESSEL BRAMBLEHOLD CO implements reasonable technical and administrative measures to protect customers’ personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Such security measures may include:

  • Utilizing secure data transmission technologies.
  • Restricting access to personal information.
  • Conducting regular security assessments of the website.
  • Processing payment information through third-party payment services.
  • Implementing reasonable measures to safeguard order details and customer data.
    While we strive to protect customer information, please note that no method of data transmission over the Internet or electronic storage is entirely secure.
  1. Retention of Personal Information

We retain personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy.

The retention period may be determined based on factors such as:

  • Requirements for order processing and after-sales service.
  • Obligations related to the maintenance of financial and tax records.
  • Legal, regulatory, and statutory requirements.
  • Needs related to dispute resolution and fraud prevention.
    When personal information is no longer reasonably necessary to retain, we will delete, anonymize, or otherwise appropriately dispose of it in accordance with applicable law.
  1. Privacy Rights for U.S. Consumers

Under applicable U.S. state privacy laws—including relevant privacy regulations in the State of California—eligible consumers may have the following rights:

  • Right to Know: To understand what personal information we collect and how we use it.
  • Right of Access: To request access to the personal information we hold about you.
  • Right to Correct: To request the correction of inaccurate personal information.
  • Right to Delete: To request the deletion of personal information, to the extent permitted by law.
  • Right to Opt-Out: To opt out of the sale or sharing of personal information, or the use of personal information for targeted advertising, where applicable under the law.
  • Right to Non-Discrimination: To be free from unlawful discrimination for exercising your privacy rights.
    To exercise any of these rights, please submit a request using the contact information provided in this policy. We may need to verify your identity to ensure the security of your personal information.

We will process such requests within the timeframes required by applicable law.

  1. Children’s Privacy
    Our website and products are primarily intended for general consumers and are not directed at children under the age of 13.

We do not knowingly collect personal information from children under the age of 13. If we discover that personal information of a child has been collected without appropriate authorization, we will take reasonable steps to address or delete such information in accordance with applicable law.

  1. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

When you visit these third-party websites, your personal information will be subject to the respective privacy policies of those third parties. CLAYVESSEL BRAMBLEHOLD CO assumes no responsibility or control over the privacy practices or content of such third-party websites.

We encourage you to review the privacy policies of any third-party services before using them.

  1. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, adjustments to website functionality, or updates to applicable laws and regulations.

Any updated policy will be posted on our official website, along with the date of the latest revision.

By continuing to use our website, you acknowledge that you have read the updated Privacy Policy; however, this does not affect any statutory rights you may have under applicable law.

  1. Contact Us

If you have any questions regarding this Privacy Policy, how we handle personal information, or requests concerning your privacy rights, please contact us via the following method:

Email: [email protected]

We value the privacy and information security of our customers and will handle every privacy-related inquiry or request with due care.